Appointment Policies

Booking Appointments

Make the most of your time with us. Being on time for your appointment is greatly appreciated so that you may receive your full service and our other guests are not inconvenienced.

Late arrivals will reduce the length of your treatment. Your service will end at the scheduled time so that the next guest can be taken on time. You will still be charged the full amount for your service even if it is reduced under this circumstance. Please arrive 15 minutes prior to your appointment.

To ensure you get an appointment when you want and with whom you want, we recommend you schedule your next service prior to leaving the salon. If you feel you would be more comfortable or better served by another staff member, please let us know.

Cancellations

A credit card is necessary to reserve all spa appointments. To avoid being charged for your appointment, we request a minimum of 24-hour notice for any single service and 48-hour notice is required for group booking. Your credit card may be charged in full for services scheduled in the event of a no-show or less than 24-hour cancellation.

Gift Certificate Policy

Gift certificates cannot be returned or refunded for cash. Certificates are, however, redeemable for services, spa products, or can be used towards purchasing gift certificates for another individual. Gift Certificates expire one year after the purchase date.

Pricing and Gratuities

All prices are subject to change without notice. Gratuities are not included in service prices. Gift certificates for packages do not include gratuities, unless otherwise specified.

For Your Comfort

We all have children and we love them, but in order to keep a relaxing, quiet atmosphere, children under the age of 6 are not allowed at the spa unless they are receiving services. We request that you disclose any medical conditions and/or prescription medications you are taking as some services may be contraindicating. We regret that we cannot be responsible for loss or damage of personal articles. However, if you bring them to the Salon, please keep all valuables with you during your appointments.

Amenities

A dry sauna is available at the Round Rock and Burnet Road locations. Charges for any amenities are listed on our price list.