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Spa FAQ Policies
Frequently Asked Questions
Cancellation Policy:
Late Arrival Policy:
We offer a 10 minute grace period for late arrivals. If you arrive within this window, your treatment may be adjusted to fit the remaining time. However, if you are more than 10 minutes late, your appointment may need to be rescheduled, and you may be subject to a late cancellation fee.
If you anticipate being late, please call our spa reception as soon as possible. We will do our best to adjust the schedule to accommodate your circumstances. However, this may not always be possible, especially during peak hours.
Unfortunately, we are not able to extend your treatment if you arrive late, as our therapists have appointments scheduled throughout the day. It’s important to arrive on time to make the most of your spa experience.
Spa Etiquette:
Wear comfortable clothing to the spa, and you will be provided with a robe and slippers for your treatment. You can undress to your comfort level during your service.
Yes, we recommend arriving at least 15 minutes before your scheduled appointment time. This allows you to complete any necessary paperwork and start your spa experience relaxed.
Guests under 18 years of age must have a parent or guardian’s written consent to receive spa services. Some treatments may have age restrictions, so please inquire when booking.
To maintain a peaceful atmosphere, we kindly request that you silence your cell phone and limit its use while in the spa. We encourage you to fully relax and disconnect during your visit.
Gratuity is not included in the service price. If you are satisfied with your treatment, it is customary to leave a gratuity for your therapist. Typically, 15-20% of the service cost is appreciated.
To maintain a serene and relaxing environment, we do not allow children or pets in the spa, unless otherwise approved by management.
Please inform our staff of any health conditions, allergies, or special considerations when booking your appointment. This will help us tailor your treatment to your needs and safety.If you have any further questions or need clarification on any spa-related matter, please don’t hesitate to contact us. We want to ensure your spa experience is enjoyable and rejuvenating.
Gift Cards:
You can conveniently purchase a spa gift card through our website, over the phone by contacting our customer service, or in person.
By default, our spa gift cards come with a generous validity period of 5 years from the date of purchase unless otherwise specified. Please check the expiration date on your card and plan your spa experience accordingly.
No, spa gift cards are non-refundable. We recommend reviewing our refund policy before making a purchase to ensure a smooth and satisfying experience.
Absolutely! Our spa gift cards can be used for both rejuvenating services and indulgent products, providing the recipient with a wide range of options to enhance their well-being.
If the selected spa service exceeds the value of the gift card, you can easily cover the remaining balance during your visit to ensure a seamless and enjoyable experience.
Checking the balance on your spa gift card is easy. You can conveniently do so through our website or contact our spa during your visit, where our staff will be happy to assist you with any inquiries.
Return Policy:
21. We will gladly accept product returns or exchanges within 30 days of purchase.
22. Returns on skincare and haircare products will be accepted only if product is unopened or defective.
Wear comfortable clothing to the spa, and you will be provided with a robe and slippers for your treatment. You can undress to your comfort level during your service.
Yes, we recommend arriving at least 15 minutes before your scheduled appointment time. This allows you to complete any necessary paperwork and start your spa experience relaxed.
Guests under 18 years of age must have a parent or guardian’s written consent to receive spa services. Some treatments may have age restrictions, so please inquire when booking.
To maintain a peaceful atmosphere, we kindly request that you silence your cell phone and limit its use while in the spa. We encourage you to fully relax and disconnect during your visit.
Gratuity is not included in the service price. If you are satisfied with your treatment, it is customary to leave a gratuity for your therapist. Typically, 15-20% of the service cost is appreciated.
To maintain a serene and relaxing environment, we do not allow children or pets in the spa, unless otherwise approved by management.
Please inform our staff of any health conditions, allergies, or special considerations when booking your appointment. This will help us tailor your treatment to your needs and safety.If you have any further questions or need clarification on any spa-related matter, please don’t hesitate to contact us. We want to ensure your spa experience is enjoyable and rejuvenating.